Frequently Asked Questions

Your pet should be able to stand, lie down and turn around in the crate, but not be able to walk around. Have a look at the dimensions of the crates and then decide accordingly. The dropdown when completing a quote will give you an idea of which size pet will fit into different crate sizes.

There are different ways to help your pet, depending on the reason for using the crate. Check out our tips page for guidance on recovery, training and transitions.

Yes, you most definitely can still order! Send us an email with your enquiry and location and we will send you a quote for the crate.

The free delivery and collection must be at the same address. If you need to use a different location for collection of the crate it will cost an additional R50.

Anything is possible! Send us an email with your request and we will see what we can do. Any additional costs will be for your account.

That's easy! Before the end of the rental period, you will receive an extension email. In this email it will give you the option to extend your rental period and the cost involved.

• Cancelling more than 72 hours (3 days) before collection date: 15% of the total rental fee will be kept as an administration fee.
• Cancelling less than 72 hours (3 days) before collection date: 50% of the rental fee will be kept as an administration fee.
• No cancellations once rental period has started.

Yes, we use PayFast which is South Africa's number one choice for online payments. For more information visit their website: www.payfast.co.za

The security deposit will be refunded within 2 (two) working days after the return of the crate, to the account specified by yourself, providing there are no damages or late fees. There is a R10.00 administration fee that will be deducted from the security deposit amount.